Frequently Asked Questions
Answers to common questions about Axxent’s Universal Value platform, solutions, and integrations.
- What is Universal Value?
- Universal Value is our governed layer that lets customers redeem loyalty points, miles, gift balances, and brand credit like cash—online or in-store. It bridges traditional rewards and modern payment rails without requiring new hardware or a rip-and-replace.
- How do merchants integrate?
- You can start with hosted checkout pages, embed individual components like split-pay or wallet payouts, or go fully headless with our APIs. Most merchants start hosted and add components as they scale.
- What payment methods are supported?
- Customers can redeem points, miles, gift balances, and brand credit, and combine them with cards, wallets, or bank transfers. Merchants can settle in their preferred rails with clear reconciliation.
- Does this work with Apple®?
- Yes. Axxent supports Apple® rewards programs as well as a broad set of other issuers and brand currencies. The first mention per page is styled with the trademark, and the footer includes our Apple® disclaimer.
- What about refunds and returns?
- Refunds are handled through governed guardrails. If a customer used points + card, the refund respects program rules and settlement policies—keeping both the merchant and the customer whole.
- Is the platform secure?
- Yes. The platform is built with OAuth 2.0 / OIDC, scoped tokens, signed webhooks, and SLA’d support tiers. Security and compliance are covered in detail on our Security & Compliance page.
- How do I get started?
- Request sandbox access from our Developers page, or book a demo with our team. We’ll guide you from pilot to full rollout.